Frequently Asked Questions:
Q – I recently ordered from the Future US Store. How long will it take for me to receive my shipment and why hasn't my credit card been charged yet?
A – Orders within the US are usually received within 10-14 business days and outside the US are usually received within 3-5 weeks from the date the order was placed. Your credit card will be charged once we have shipped your order.
Q – How do I access my pdf purchases?
A – Links to your pdf purchases are provided in your Order Confirmation. You are allowed 3 attempts to download at which time you’ll be locked out from further download attempts. Your PDF purchase download time will vary according to the file's size and your Internet connection speed. If you reach your 3 attempts with no success in downloading please contact Customer Support at 1-888-285-8368 or firstname.lastname@example.org.
Q – Part of my Future US Store order was a subscription, when will I receive it?
A – Subscriptions ordered through Future US Store start with the next available issue which should arrive in 4-6 weeks (US addresses). If issues have not started arriving please contact Customer Support at 1-888-285-8368 or email@example.com.
Q – How do I save or print the pdf I purchased?
A – Please confirm the pdf has successfully been downloaded then scroll down and place your cursor on the bottom, middle of your pdf page. A toolbar will automatically appear with features such as: Save As, Print, and accessing other pages.
Q – Is it possible to pay for my order by check?
A – If you'd like to mail in your order and pay by check, please send the item name, issue date (if applicable) along with a check to the following address Future US Store, PO BOX 6163, Harlan, IA 51593-1663. Please include your shipping/return address with your order. Orders will ship once your check has cleared. Future US is not responsible for illegible orders or lost orders and checks.
Q– Will an address label be printed on the cover of my magazine?
A – No, it will not. Your name and address will be printed on a label that will be affixed to an envelope. The magazine(s) will be shipped inside the envelope. This will leave the cover fully intact.
Q– I just tried to submit an order and the confirmation page is not loading. Should I submit my order again?
A – No. Clicking "Place Your Order" more than once may result in a duplicate order. If you experience any problems in placing your order, please contact Customer Support at 1-800-865-7240 or firstname.lastname@example.org.
Q– Do you have any retail locations?
A – No. The Future US Store is an online store only.
Q– Why can't I find an issue that I'm looking for listed at your website?
A – Unfortunately, if a past issue does not appear on the website, it is not available for sale. We update the online store with new issues as they become available. Please note that we have limited quantities.
Q– How do I cancel an order after submitting it?
A – To cancel an order, please contact customer service at 1-800-865-7240 within 24 hours of placing the order. Please reference your order number when calling, and be ready to provide an e-mail address where a confirmation of the cancellation can be sent.
Q– Do I have to pay taxes on my Future US, Inc order?
A – Future US is required by law to collect sales tax in states with which our business has a sufficient nexus. We currently collect sales taxes for orders shipped to: California, New York, Virginia, North Carolina, Illinois, Minnesota, Colorado, Washington, Arizona and Iowa. Further, if you are a resident of Oklahoma, Future US is required to notify you that (1) Future US is not required to and does not collect sales tax on orders shipped to your state, (2) purchases shipped to your state are subject to sales tax unless there is a specific exemption, (3) purchases are not exempt from sales tax merely because the purchase takes place over the Internet or other remote means, (4) purchasers in your state are required to report all purchases that were not taxed and pay tax on those purchases. Please consult www.tax.ok.gov, as appropriate, for more information, including applicable forms and filing rules.
Q– I received my order but it is incomplete. I originally ordered two different issues and I received only one. Where is the other issue that I ordered?
A – If you only received one issue instead of two, the missing issue sold out before your order was processed and shipped. Your credit card will not be charged for the unavailable issue.
Q– I received a confirmation number via e-mail after I placed my order. What's this number for?
A – The confirmation number you were given helps us track the order you have placed and you should provide it if you have any questions or concerns regarding your order. If you do have any questions, please send an e-mail to email@example.com and we will respond as soon as possible.
Q– How do I use a coupon?
A – To use a coupon, enter the coupon code into the coupon code box on the Check Out page and click "Apply" before checking out.
Q– What do I do if my coupon is not working?
A – There are several reasons a coupon may not work. Please go through this check list of steps. If you go through the list and find that you are still having trouble, don't hesitate to call our Customer Care Center at 1-800-865-7240. Our agents would be happy to assist you in placing your order.
- Read the coupon's terms and conditions in the original email or promotion. Some coupons are only available if the order meets certain requirements. For example, the promotion may just be for a newly released product or for orders that are over a specified amount.
- Review the spelling of the code and make sure that all punctuation and capitalization are the same as the original source.
- Check the coupon's expiration date. Future US offers are often available for a limited time only and your coupon may have expired.
- Did you enter more than one code? When more than one code is entered, only the last entry will be accepted.
Q– What is your return policy?
A – We want to ensure that your order from the Future US Store meets your expectations. If you are not 100% satisfied with a product you receive, you may return it within 60 days of the delivery date for a full refund, less the cost of shipping and handling. If your product arrives damaged, we will replace it at no additional charge to you within 30 days of delivery.
Q– I have a question regarding my order. Can I contact Customer Support directly?
A – Yes, if you have a question regarding your order please contact us by phone at 1-800-865-7240 or by email at firstname.lastname@example.org.
Q– I noticed that Future publishes other titles not listed on this site. Why are there not any of your UK titles or products available for sale?
A – Future Publishing Limited, a sister company of Future US, operates as separate business with regards to any retail sales. While Future US does not sell back issues of Future Publishing Limited titles or related products, you may browse available items for purchase by following this link to their webstore: http://www.myfavouritemagazines.co.uk/merchandise.